Thursday, February 13, 2020

Proven Link Building Strategies That Drive Traffic

Converts mentions backlinks. An excellent way to generate quality backlinks to your website and increase the ranking of your search page, as well as traffic to your content and website, is to convert your content or backup of your business into backlinks. . Start by activating Google alerts for the names of seniors and businesses, as well as recent headlines, topics or assets that target the best performing blog content. Each time your company or a recently covered topic is mentioned, you receive an alert. You should then contact the site to include links to it, specific blog articles or asset download pages in the mentions. This link building strategy is particularly effective in directing traffic to your most recent content-centric assets and the most popular blog topics, as sites can better direct readers to these types of resources. relevant.

Wednesday, February 12, 2020

What is SEO and how it works

SEO is an acronym for search engine optimization, which is the process of optimizing your website to get organic or unpaid traffic from the search engine results page.

In other words, SEO involves making changes to the design and content of the website, which makes it more attractive to a search engine. You do this in the hope that the search engine will display your site as the first result on the search engine results page.

Although search engine optimization can get quite complex when it comes to all of the different factors that affect your ranking, the basic process is not that difficult to understand.

Search engines want to provide the best service to their users. This means providing results on search engine pages that are not only of high quality, but also relevant to what the searcher is looking for.

To do this, the search engines will check or explore different sites to better understand what it is. This helps them provide more relevant results for those looking for certain topics or keywords.

Likewise, search engines examine the site to determine how easy it is to browse and read, rewarding user-friendly sites with higher rankings on the search engine results page.

Friday, February 7, 2020

Best Reasons To Outsource It Help Desk Services

One of the main concerns of all companies is the efficiency with which their employees perform their daily tasks. No matter the size of your business, you can never operate at a speed that exceeds the level of productivity of the employees that make up your spine. Although the advancement of computer systems and software has allowed employees to get more every day, it can also affect productivity in case of network problems.

If your business is like most, you certainly have an IT department to help you deal with these issues while monitoring network systems. Believe it or not, the efficiency of your IT department can significantly affect the productivity of your employees. It is becoming more and more popular with companies of all sizes to Outsource It Help Desk technical support services.
The efficiency of working with a managed service provider offers several advantages to companies that decide to outsource these services.

Outsourcing It Help Desk Services

Computers, software, and other hardware are essential for the daily operations of your office. Unfortunately, the IT team reaches the breaking point to meet network and hardware maintenance demands, helping employees when necessary.

Outsourcing IT Help Desk Support services to an external provider can help by pressing the reset button for the daily operations of your IT department. Everything from desktop printer support to network maintenance assistance can be OutsourcedIt Help Desk, allowing the IT department to focus on the applications that are important to your business.

What Can An External Computer Cabinet Offer To Your Company

Take a moment to think about all the little things your employees need to stay productive daily. Each employee of your company has a workstation with a PC (or laptop), an operating system, application software, access to a printer, an email account, and a network connection. Traditionally, IT is responsible for maintaining these services for its employees.

Now imagine that your IT department is trying to solve problems in one of these areas for all employees of the company. Often, there aren't enough hours in the day to solve these problems quickly and effectively.

An outsourced IT company can offer its employees remote technical assistance; This will ease some of the burdens on your IT department. Third-party IT companies can help troubleshoot operating system errors on workstations, reset passwords, set up email accounts for new employees, and even troubleshoot email, network connectivity, and access to the printer. Instead of waiting for someone to arrive at their workstation, employees receive this help faster with a simple phone call.

Here Are Some Reasons Cited By Many Companies For Choosing Outsourced It Support Services


Whether companies want to admit it or not, money is often the most critical factor in decision making. By switching to external IT technical support services, your company can save money in the form of an increase in its employees and, most importantly, in its IT staff. Quality outsourced IT services help IT Desk Support available to all employees to solve problems and answer user questions. All of their employees remain productive as help is available and the IT team is not separated from their priorities.


Thanks to outsourced technical support, your employees not only receive a faster response in case of a problem, but the local IT department also becomes more flexible. In case of questions, your employees can repair or contact a customer service professional (with the team of your managed service provider). This eliminates waiting times in the office, when IT is overwhelmed with requests or when it needs to focus on more urgent problems.

As for IT on the site, you can now respond more quickly to problems on the site that require your attention. More stuck in simple user problems, your IT professionals can react more rapidly to network connectivity issues and get ahead of hardware and software updates.

The departments or companies do not need to integrate the camera or commercial orientation due to problematic technological problems. When your IT department is very focused on solving technical support problems, you lose focus on your primary mission within the company. After outsourcing IT support services, you can find out what your IT department can focus on.

Impact On Your It Department

The effect of outsourcing your technical support services to your employees to an external provider will be immediately felt within the IT department. Instead of allowing small computer technologies to fire around the building all day, your IT team can work harder on the long-term stability of information technology on-site.
When outsourcing, your employees will have the flexibility and reliable access to IT support when needed. At the same time, your IT department can remain at the center of your primary responsibilities, including installing, maintaining, and optimizing the network infrastructure for your customers.

Thursday, February 6, 2020

Key Benefits Of IT Help Desk Outsourcing For Business

In a technology-oriented work environment, operational downtime and IT maintenance problems can be an unwanted task. Dedicated and specialized IT Help Desk support is now an essential aspect of your team. A large IT support team is defined by its in-depth technical knowledge and its ability to provide a multidimensional approach to solving frequent problems.

At Flatworld Solutions, we can provide effective IT support services, tailored to your needs. We have worked with global companies for 16 years and are proud to have an excellent record of customer satisfaction. We repeatedly succeed because we have perfected the art of implementing our IT services according to the ITIL (Information Technology Infrastructure Library).

With the latest technology and in-depth training, our team is equipped to provide consistent and reliable IT Help Desk Outsourcing technical support to improve your team's resources.

Your internal team should be free to focus on optimizing business operations, without sacrificing the quality of customer service and the personalized attention your customers expect.

Each of our technical specialists is trained and certified in a wide variety of hardware and software solutions. Our services are personalized to meet your needs and evolve flexibly with your continually evolving business.

Help Desk Services for Small & Medium Size Businesses
Most small and medium-sized companies follow an agile organizational model: small teams that perform various functions in various vertical markets. This model allows the rapid development of products or service delivery cycles but generally does not have a dedicated team.
As the popularity of your brand increases, so does the need for timely customer service, generally beyond what your company can offer. Given the high cost of hiring, training and managing a robust internal team, an increasing number of companies are opting for a subcontracted team. This provides not only operational efficiency but also allows additional benefits, such as rapid ascents and falls, better quality control, and technology monitoring; Not to mention cost savings.
31West has more than 16 years of experience, modern infrastructure and aggressive prices that allow us to solve a wide range of technical problems. We work with companies ranging from hardware manufacturers, software developers, retailers, financial companies, travel agencies and other specialist companies. We also participate in ISPs and ASPs and manage technical infrastructures, such as VPN, Linux servers and Windows servers. We are the preferred third party IT Help Desk Support services company with a 24/7 delivery center.

Flexible Technical Support Management
In the past 16 years, we have worked with several companies that seek to Outsourced Help Desk Services IT, each with a different way of serving customers. Our flexible approach provided exactly what these companies were looking for. Each company asked us particular questions about their commitment. Our custom outsourcing solution worked well for all of them. We also have an IT support team outside business hours to serve their customers at night and on weekends.
We will work with you and your team to create a solution that best benefits your company and your customers. We help you improve the experience your client deserves, allowing your team to focus on other essential areas of growth.
At 31West, our methodology and approach are based on years of experience and can be customized to meet your specific needs.

Examples Of Our It Technical Outsourcing Services
✓ Technical support
✓ Request for navigation aid
✓ Help in configuring applications
✓ General product information
✓ Installation, configuration, and repair
✓ Training, problem solving and diagnosis

Main advantages of our IT technical support outsourcing services
Availability 24 hours a day, seven days a week:
Your customers will receive reactive assistance 24 hours a day, and our professional team will offer you a personalized approach to promote brand loyalty.

Increased productivity:
Increase the productivity of your team by allowing them to focus on central development and high-level customer demands.

Quick response:
Our highly trained agents provide the first-contact resolution for most requests, which reduces the average call time, reduces the need for follow-up, and quickly resolves customer requests.

Key Features Of Our It Technical Support Outsourcing Services
✓ Reduced overhead
✓ rapid acceleration
✓ 24/7 response team
✓ Reduce expenses
✓ Greater efficiency
✓ Experienced and qualified staff
✓ Access to the latest technologies.
✓ Custom reports

Our IT outsourcing team includes engineering graduates with the necessary certifications and experience. We pride ourselves in solving most of the problems in the first contact, which guarantees customer satisfaction and reduces indirect costs.

Wednesday, February 5, 2020

What Does an IT Service Desk do -

The essential job of an IT service desk is to fill in as the primary purpose of contact for monitoring/owning occurrences, tending to client demands/questions and giving an interchanges channel between another service the executives capacities and the client community. In addition to these center capacities, the service desk frequently assumes a functioning job in catching change demands, keeping up outsider help contracts, overseeing software licenses and helping with the issue the executives.

In specific associations, the service desk is coordinated into different business procedures, for example,

Representative Onboarding
Acquisition Integration
Information Access Management
Provider/Partner Onboarding and Off-boarding
Revealing and Metrics the executives
Business Continuity Management
Framework/Service Monitoring

Benefits of an IT Service Desk

Cost Savings and Scalability

Cost investment funds and scalability are the two most essential benefits that organizations are looking for when they actualize an IT Service Desk. A service desk that is appropriately staffed and all around oversaw can deal with a significant part of its standard work. The service desk gives the associations a moderately minimal effort choice for moving a straightforward task from costly building groups and topic specialists, empowering them to concentrate on activities that enhance the organization. The service desk can likewise give way to the organization to provide follow-the-sun backing to everyday tasks and appropriate client communities.

A Finger on the Pulse of User Sentiment

The service desk is the beginning stage for some essential procedures and Help Desk Support Services for IT and all things considered are frequently the primary interface between clients, business forms and the IT services that empower them. Monitoring this connection gives essential knowledge into client fulfillment, notion towards services and highlights and un-addressed issues that might be tended to by IT Help Desk Services later on.

Early Admonition Of Potential Issues

Due to the volume of issues and demands that the service desk handles, with the correct information and instruments for assessing examples and patterns, the association can utilize the service desk as a monitoring device to recognize and preemptively address service issues. The "early admonition framework" that the service desk gives can empower proactive point the board, protection upkeep and service changes to diminish the client effects of blackouts and service corruption.



Friday, January 17, 2020

What is the Network Operation Center (NOC)

Overview –

Network Operations Center or NOC (pronounced "knock"), is a centralized location where IT technicians directly support the efforts of remote management and monitoring software (RMM). 

NOC equipment is widely used in the IT managed services space and a tremendous service delivery controller for many MSPs (managed service providers).

These technical teams closely monitor the endpoints they control and manage, solve problems independently, and take preventive measures to ensure that many issues do not occur. NOC teams are also heavily involved in high-level security actions and disaster recovery and support (BDR) efforts, ensuring 24x7x365 uptime for MSP customers.

What are the roles and responsibilities of a NOC technician –

NOC engineers and technicians are responsible for monitoring the health, safety, and capability of the infrastructure in the customer environment. They make decisions and adjustments to ensure optimal performance of the network and productivity of the organization.

When an MSP action or intervention is needed, NOC technicians can create notices (or "handouts") that identify and classify the problem according to severity, type of alert, and other criteria. Depending on the relationship between NOC and MSP, technical teams can work together to resolve the problem (and identify its root cause to prevent future issues).

Technicians are classified into "levels," which indicate the severity and difficulty of the problems they face. The levels are numbered 1 (more comfortable to solve, small problems) and increase the capacity of more sophisticated computer problems. For example, in the event of a device failure, an alarm can first be assigned to a level 1 technician. However, after a more thorough inspection, if the problem exceeds the hardware failure, the ticket can be passed to a level 2 or level 3 technician.

What is a Network NOC technicians are always investigating abnormal network activities, making technical adjustments, and can take advantage of extensive resources, some of which are just home IT services, to respond to emergencies.

  • ·         Application software installations, troubleshooting, and updating
  • ·         Mail management services
  • ·         Backup and storage management
  • ·         Network discovery and assessments
  • ·         Application of policies
  • ·         Firewall and Intrusion Prevention System (IPS) monitoring and management
  • ·         Antivirus scan and fix
  • ·         Patch management and whitelist
  • ·         Analysis of shared threats
  • ·         Optimization and reporting of quality of service
  • ·         Voice and video traffic management
  • ·         Performance reports and recommendations for improvement

Best Wireless Network Site Surveys & WiFi Heat Map Software and Tools

Wireless Site Survey Software - Have you noticed that the speed of your WiFi the connection is not the same at home or in the office?

Well, this is because of your WiFi Site Survey signals are usually blocked by extensive infrastructures, such as walls or furniture. This is why some parts of your home have a good connection, while others often see broken relationships and reduced speeds.

Some zones are inactive signal zones and you cannot access your Wi-Fi in these zones. As a user, you will have to guess a lot of things to know which areas are dead signals to avoid them altogether. It is time-consuming and often frustrating too.

So how can you overcome this problem?

A WiFi Heat Map Software is an excellent place to start, as it shows the coverage and strength of your wireless connection in all areas.

Most of the tools currently available show a map of your covered area with a representation of the wireless signal. Also, these tools generate excellent reports that give you a helpful idea of ​​the coverage and performance of your Wi-Fi network.

On this map, you can see the most active areas, as well as inactive signal areas, and based on that; you can plan your Wi-Fi design and coverage. This eliminates the assumptions and frustrations of interrupted connections.

Here’s the Best WiFi Heat Map Software & Tools of 2020 –

Wifi Heat Mapping Software - Currently, there are many Wi-Fi thermal mapping tools and some of the best are listed below; therefore, let's take a closer look at each of these tools:

SolarWinds NPM –

SolarWinds is a company known for its advanced monitoring systems that help you track the performance of all applications in your business. Very popular, Network Performance Monitor also provides Wi-Fi heating maps to help you better plan your design.


The features of SolarWinds Network Performance Monitor are:

  • ·        Create custom heat maps by analyzing the signal strength at adjacent access points and connected clients. It is much faster and more precise than a manual search for wireless power superimposed on a physical card.
  • ·         Quickly identify dead signal areas
  • ·         Make adjustments to improve Wireless Site Survey coverage.
  • ·         Locate all the mobile devices connected to your Wi-Fi, within three meters of your network.
  • ·         As an added benefit, you can take advantage of all the powerful features of Solarwinds Network Performance Monitor


NetSpot is a wireless website analysis and Wi-Fi analysis tool that works well on Mac OS X and Windows. It is compatible with all 802.11 networks.


Some of the essential functions of NetSpot are:
·         Collect information about surrounding Wi-Fi networks and present this information in an interactive whiteboard.

  • ·         It allows you to solve problems and improve the coverage and performance of your network.
  • ·         Customizable noise graphics show changes in real-time.
  • ·         It helps you locate Wi-Fi issues in specific locations.
  • ·         It helps to know your most popular and least used channels.
  • ·         Colour-coded bars help analyze the performance of all Wi-Fi networks.
  • ·         You can save all of this data to a CSV file for review.
  • ·         It allows you to create multiple zones for each project.
  • ·         It comes with full recommendations for solving Wi-Fi issues

Ekahau HeatMapper

Ekahau HeatMapper provides specific details about your Wi-Fi coverage, including information about interference and noise networks.


The characteristics of the Ekahau HeatMapper are:

  • ·         Helps to see Wi-Fi on a map
  • ·         Find all the connections nearby.
  • ·         802.11a, g, tola support
  • ·         Works on any Windows operating system
  • ·         Find security features
  • ·         Find all the options available.
  • ·         Design a high-quality Wi-Fi network for you
  • ·         Eliminates problematic issues with other use cases.
  • ·         The compiled version is derived from several examples
  • ·         It works with Cisco, HP-Aruba and many other Wi-Fi network services.


In conclusion, these WiFi heat maps give you a good idea of ​​the performance and coverage of your Wi-Fi network, so you never have to worry about broken Wi-Fi connections and the wrong signal again.

Take one or some of our previous recommendations to understand better how it works in your situation and how to put an end to deadlocks in your wireless networks and infrastructure by adequately using a Wifi heat card to understand your system.