Everything you need to know about remote payment for IT services
The world of corporate computing has changed dramatically thanks to the possibilities offered by remote cloud technologies. Remote access features have also made it easier to outsource network management to providers around the world.
Almost all of the services and support for the local computer store offerings are also offered remotely by countless vendors at increasingly competitive prices. But how should business leaders know if outsourcing their technical support to a remote provider is good business?
What types of remote IT support are available to businesses?
It cannot be denied that many companies still prefer some form of local or on-site IT support, and we don't blame them. There is something about having a local provider by your side that you can call for on-site service if needed - this is best practice. However, outsourcing IT services to a remote provider does not mean that you have to outsource everything. Therefore, our mission is to educate companies on the two best options for outsourcing critical parts of their IT services and support.
These are the different third-party IT support arrangements to consider:
Remote server maintenance
Maintaining the server remotely essentially means ensuring the correct operation of background operations. Remote server maintenance services include infrastructure monitoring, alert generation, condition scanning and vulnerability detection, scan generation, remediation, and more.
Some more advanced remote server maintenance packages may also include dynamic performance tuning and automatic remote network troubleshooting.
Remote desktop administration and support services
Remote Desktop Management and Support Services is a reliable and secure support to ensure that your system and staff never stop due to technical issues. Remote desktop management and support services include antivirus, antispyware, and antispam, remote desktop access features, and remote resolution of confidential desktop issues.
Some more advanced remote desktop management and support services may also include 24-hour support services and application-specific support.
What Should You Be Paying for a Remote IT Helpdesk?
Now that we’ve explained the aspects of business it support that you can easily outsource to a remote provider, let’s talk cost and value. If you decide to outsource either server maintenance or helpdesk services, how much should you allocate in your budget for the remote services you need? While we can’t give you an exact or fool-proof number, we’ve put together some average estimates for the costs of remotely outsourcing either of these services.
Here’s an estimate of what you should pay for different types of remote IT support services:
- Remote server maintenance
Remote server maintenance will usually cost the average business somewhere between $100-$400, per server, per month.
- Remote desktop management and helpdesk services
Remote desktop management and helpdesk services will likely cost the average business anywhere from $60-$85 per workstation, per month.
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