NOC Engineer
Being a network operations center engineer or NOC Engineer means that they are
experts in the management and monitoring of a network from any centralized
location. A NOC technical team is composed of qualified IT and NOC engineers.
They observe the IT environment and ensure that the uptime and connectivity of
the IT systems are continuous 24/7.
Responsibilities of
the NOC Engineer
NOC engineers solve all problems related to servers,
networks and telecommunications, solving and monitoring consistently. The skills
required for a NOC or Network Operations Center include network support, network administration and administration,
switching and routing, and Linux. Their responsibilities are vast and need
highly qualified people.
Main Responsibilities
Of The NOC Engineer
The work of the NOCs involves many responsibilities, as they
are responsible for the rigorous surveillance of various networks and systems.
They must maintain the availability of all computer systems. These NOC
engineers continuously monitor network errors, malware, and all security-related
issues. Your decisions must be made quickly, which requires a knowledgeable NOC
engineer to maintain organizational efficiency and an optimal network.
Troubleshooting and Resolution: Being a NOC engineer means
that you are responsible for resolving all problems related to your IT
services. The NOC engineer uses standard procedures to troubleshoot and resolve
network issues. They always work with other IT teams, customers, and suppliers
to improve route performance.
Alarm management and escalation: the primary function of the
NOC engineer is to solve all technical and quality problems. In some cases, the
issues are too complex to be resolved quickly. It is then that the NOC engineer
must request the assistance of senior management. They must communicate
simultaneously with suppliers and equipment to ensure that they are up to date
on any problem.
Customer Interaction: Being a NOC engineer means you have to
interact with customers regularly. Besides, they must treat customers with
diplomacy and courtesy. Although the role of the NOC engineer varies slightly
depending on the situation, he has to face the client's non-technical and
technical requirements.
Documentation and reports: the NOC Engineer assists the network by working in close contact with
suppliers and customers. The NOC engineer must ensure that his knowledge base
is up to date and accurate, and all technical problems must be followed up and
documented in a detailed format. Many NOC teams use a ticket system to allow
them to update details of current issues that are being resolved every minute.
The Additional Capabilities
Of The NOC Engineer
- Email hosting services
- Voice and video data management.
- Documentation and reports.
- Data storage management
- Power Failure Monitoring
- Manage system backups
- Vendor Ticket Management
- Monitoring of common threats, DOS attacks, and viruses
- Hardware requirements, including firewalls and routers
- Network analysis and routine troubleshooting
- Maintain the stability of the leading network.
- Turn on call 24 hours a day, seven days a week, if necessary
- Identification and prevention of possible network problems.
- Make recommendations to improve organizational and network productivity.
NOC Engineer Training
A standard requirement for CNP jobs is a degree in computer
science. This diploma covers a wide variety of topics related to computers.
These courses provide all the necessary information for network security,
information technology, design, programming, network administration and
computer algorithms.
The four-year degree in computer science allows students to
begin a career as an engineer at CNO. The main subjects teach students to
understand and solve problems from a wide variety of network errors and
expected complications. Because there are no prerequisites for being a NOC
engineer, once students have graduated, they can begin their careers
immediately. Excellent oral and written communication skills are an additional
advantage for this career.
