Showing posts with label Key Benefits Of IT Help Desk Outsourcing For Business. Show all posts
Showing posts with label Key Benefits Of IT Help Desk Outsourcing For Business. Show all posts

Thursday, February 6, 2020

Key Benefits Of IT Help Desk Outsourcing For Business


In a technology-oriented work environment, operational downtime and IT maintenance problems can be an unwanted task. Dedicated and specialized IT Help Desk support is now an essential aspect of your team. A large IT support team is defined by its in-depth technical knowledge and its ability to provide a multidimensional approach to solving frequent problems.

At Flatworld Solutions, we can provide effective IT support services, tailored to your needs. We have worked with global companies for 16 years and are proud to have an excellent record of customer satisfaction. We repeatedly succeed because we have perfected the art of implementing our IT services according to the ITIL (Information Technology Infrastructure Library).

With the latest technology and in-depth training, our team is equipped to provide consistent and reliable IT Help Desk Outsourcing technical support to improve your team's resources.

Your internal team should be free to focus on optimizing business operations, without sacrificing the quality of customer service and the personalized attention your customers expect.

Each of our technical specialists is trained and certified in a wide variety of hardware and software solutions. Our services are personalized to meet your needs and evolve flexibly with your continually evolving business.

Help Desk Services for Small & Medium Size Businesses
Most small and medium-sized companies follow an agile organizational model: small teams that perform various functions in various vertical markets. This model allows the rapid development of products or service delivery cycles but generally does not have a dedicated team.
As the popularity of your brand increases, so does the need for timely customer service, generally beyond what your company can offer. Given the high cost of hiring, training and managing a robust internal team, an increasing number of companies are opting for a subcontracted team. This provides not only operational efficiency but also allows additional benefits, such as rapid ascents and falls, better quality control, and technology monitoring; Not to mention cost savings.
31West has more than 16 years of experience, modern infrastructure and aggressive prices that allow us to solve a wide range of technical problems. We work with companies ranging from hardware manufacturers, software developers, retailers, financial companies, travel agencies and other specialist companies. We also participate in ISPs and ASPs and manage technical infrastructures, such as VPN, Linux servers and Windows servers. We are the preferred third party IT Help Desk Support services company with a 24/7 delivery center.

Flexible Technical Support Management
In the past 16 years, we have worked with several companies that seek to Outsourced Help Desk Services IT, each with a different way of serving customers. Our flexible approach provided exactly what these companies were looking for. Each company asked us particular questions about their commitment. Our custom outsourcing solution worked well for all of them. We also have an IT support team outside business hours to serve their customers at night and on weekends.
We will work with you and your team to create a solution that best benefits your company and your customers. We help you improve the experience your client deserves, allowing your team to focus on other essential areas of growth.
At 31West, our methodology and approach are based on years of experience and can be customized to meet your specific needs.

Examples Of Our It Technical Outsourcing Services
✓ Technical support
✓ Request for navigation aid
✓ Help in configuring applications
✓ General product information
✓ Installation, configuration, and repair
✓ Training, problem solving and diagnosis

Main advantages of our IT technical support outsourcing services
Availability 24 hours a day, seven days a week:
Your customers will receive reactive assistance 24 hours a day, and our professional team will offer you a personalized approach to promote brand loyalty.

Increased productivity:
Increase the productivity of your team by allowing them to focus on central development and high-level customer demands.

Quick response:
Our highly trained agents provide the first-contact resolution for most requests, which reduces the average call time, reduces the need for follow-up, and quickly resolves customer requests.

Key Features Of Our It Technical Support Outsourcing Services
✓ Reduced overhead
✓ rapid acceleration
✓ 24/7 response team
✓ Reduce expenses
✓ Greater efficiency
✓ Experienced and qualified staff
✓ Access to the latest technologies.
✓ Custom reports

Our IT outsourcing team includes engineering graduates with the necessary certifications and experience. We pride ourselves in solving most of the problems in the first contact, which guarantees customer satisfaction and reduces indirect costs.