In a technology-oriented work environment, operational
downtime and IT maintenance problems can be an unwanted task. Dedicated and
specialized IT Help Desk support is now an essential aspect of your team. A large IT
support team is defined by its in-depth technical knowledge and its ability to
provide a multidimensional approach to solving frequent problems.
At Flatworld Solutions, we can provide effective IT support
services, tailored to your needs. We have worked with global companies for 16
years and are proud to have an excellent record of customer satisfaction. We repeatedly
succeed because we have perfected the art of implementing our IT services
according to the ITIL (Information Technology Infrastructure Library).
With the latest technology and in-depth training, our team
is equipped to provide consistent and reliable IT Help Desk Outsourcing technical support to improve
your team's resources.
Your internal team should be free to focus on optimizing
business operations, without sacrificing the quality of customer service and
the personalized attention your customers expect.
Each of our technical specialists is trained and certified
in a wide variety of hardware and software solutions. Our services are
personalized to meet your needs and evolve flexibly with your continually
evolving business.
Help Desk Services for Small &
Medium Size Businesses
Most small and medium-sized
companies follow an agile organizational model: small teams that perform
various functions in various vertical markets. This model allows the rapid
development of products or service delivery cycles but generally does not have
a dedicated team.
As the popularity of your brand
increases, so does the need for timely customer service, generally beyond what
your company can offer. Given the high cost of hiring, training and managing a robust
internal team, an increasing number of companies are opting for a subcontracted
team. This provides not only operational efficiency but also allows additional
benefits, such as rapid ascents and falls, better quality control, and
technology monitoring; Not to mention cost savings.
31West has more than 16 years of
experience, modern infrastructure and aggressive prices that allow us to solve
a wide range of technical problems. We work with companies ranging from
hardware manufacturers, software developers, retailers, financial companies,
travel agencies and other specialist companies. We also participate in ISPs and
ASPs and manage technical infrastructures, such as VPN, Linux servers and
Windows servers. We are the preferred third party IT Help Desk Support services company
with a 24/7 delivery center.
Flexible Technical Support
Management
In the past 16 years, we have
worked with several companies that seek to Outsourced Help Desk Services IT, each with a different
way of serving customers. Our flexible approach provided exactly what these companies
were looking for. Each company asked us particular questions about their
commitment. Our custom outsourcing solution worked well for all of them. We
also have an IT support team outside business hours to serve their customers at
night and on weekends.
We will work with you and your
team to create a solution that best benefits your company and your customers.
We help you improve the experience your client deserves, allowing your team to
focus on other essential areas of growth.
At 31West, our methodology and
approach are based on years of experience and can be customized to meet your
specific needs.
Examples Of Our It Technical Outsourcing Services
✓ Technical
support
✓ Request
for navigation aid
✓ Help in
configuring applications
✓ General
product information
✓
Installation, configuration, and repair
✓ Training,
problem solving and diagnosis
Main advantages of our IT
technical support outsourcing services
Availability 24 hours a day, seven
days a week:
Your customers will receive reactive
assistance 24 hours a day, and our professional team will offer you a
personalized approach to promote brand loyalty.
Increased productivity:
Increase the productivity of your
team by allowing them to focus on central development and high-level customer
demands.
Quick response:
Our highly trained agents provide the
first-contact resolution for most requests, which reduces the average call
time, reduces the need for follow-up, and quickly resolves customer requests.
Key Features Of Our It Technical
Support Outsourcing Services
✓ Reduced overhead
✓ rapid acceleration
✓ 24/7 response team
✓ Reduce expenses
✓ Greater efficiency
✓ Experienced and qualified
staff
✓ Access to the latest
technologies.
✓ Custom reports
Our IT outsourcing team includes engineering graduates with
the necessary certifications and experience. We pride ourselves in solving most
of the problems in the first contact, which guarantees customer satisfaction
and reduces indirect costs.
