Fast-growing tech companies are in a fierce race for goals.
The changing world of production, M&A, and digital transformation is
changing the landscape. There can be no problem. Pressures your team to fly
high, and you cannot risk a weak match. However, providing one of the essential
IT elements - a high-performance ITHelp
service center to meet the needs of employees - is increasingly difficult in
today's environment, where growth, disruption, and competition consume
resources.
There is no downtime in this game. Downtime is costly: The
Ponemon Institute estimates it averages $ 5,600 per minute, and an IHS study determines
the cost to American companies at $ 700 billion. Dollars a year due to computer
problems.
IT downtime not only affects the bottom line, but it also
affects employee morale. Today, many people recognize that user satisfaction
and an effortless experience are the new measures of success, and factors that
hinder the knowledge of their employees can reduce loyalty and participation.
The ITHelp Service
Outsourcing (ITSD) feature reduces IT downtime costs while improving the
employee experience, making your staff more efficient and innovative. The right
third-party supplier becomes a trusted partner, providing continuous service to
your employees, whose IT no longer needs to languish in the purgatory of fines.
Its external support center offers the right solution the
first time, improving first call resolution (FCR), increasing the credibility
of the entire department, and instilling confidence in employees.
When looking to outsource their call center, growing
companies want a partner with experienced and trained agents and the experience
to deploy quickly. For example, Genesys approached TELUS International as it
prepared for a new acquisition; They needed to upgrade an ITSD to double their
IT support for extended operations while controlling costs.
Outsourcing can solve many business problems. In addition to
reducing costs, it also offers a quick way to manage mobility.
IT outsourcing is a high category, and technical support is
only a minor but essential part.
Technical support is usually one of the first services that
companies outsource.
Outsourcing helpdesk frees up time for your IT staff,
allowing them to focus on strategic operations and revenue-generating ideas,
rather than fighting support fires.
