Wednesday, March 11, 2020

What Does an IT Service Desk Do



The primary role of an IT service center is to serve as the central point of contact for monitoring / owning incidents, responding to user requests/questions, and providing a communication channel between other service management functions and the community of services. Users. In addition to these essential functions, the service center often plays an active role in capturing change requests, managing third-party support contracts, operating software licenses, and helping with problem management.


In some organizations, the service Outsourced Help Desk is integrated with other business processes, such as:

Employee integration

Integration acquisition

Data access management

Integration and disconnection of suppliers/partners.

Reports and metric management

Business continuity management

Infrastructure/service monitoring


Benefits of an IT Service Center

Cost reduction and scalability
Cost reduction and scalability are the two most common benefits that companies look for when setting up an IT service center. A well-managed, adequately staffed service center can handle much of your routine IT work. The service center offers organizations a relatively inexpensive option to transfer the simple work of expensive engineering teams and subject matter experts, allowing them to focus on activities that add value to the business. Technical support can also provide the enterprise with a means of providing technical support for global operations and distributed user communities.

A finger on the pulse of user feel
The service center is the starting point for many critical IT processes and services, and as such, is often the primary interface between the users, business processes, and IT services that make them possible. Monitoring this interaction provides valuable insights into user satisfaction, feelings about services and resources, and unmet needs that may be met by IT departments in the future.
Early warning of possible problems.
Due to the volume of problems and requests handled by the service center, with the right data and tools to assess patterns and trends, the organization can use the service center as a monitoring tool to identify and resolve preventive service problems. The "early warning system" provided by the service center can enable proactive problem management, preventive maintenance, and service modifications to reduce the impact on users of service interruptions and degradation.



Friday, March 6, 2020

Features of High-Availability Dedicated Servers




High availability was a very complicated and expensive resource. IT managers spent a lot of money, time, and effort, managing multiple servers from different vendors. MassiveGRID's innovative architecture makes high availability of secure, economical, and fast. Our dedicated Windows servers are configured in fully redundant clusters, including regional failover.

Infrastructure –

There is not a single point of failure on our dedicated Windows Dedicated Server. Our unique architecture uses virtualization so that your business is not affected, even in case of hardware failure or maintenance.

Network –

We are partnering exclusively with several global level 1 Internet providers. Also, we are combining their networks so that our services can benefit from a very reliable and low-latency band worldwide.

Storage –
Our ultra-fast SSD storage is triple replicating and self-healing. Therefore, you will not notice any storage interruption, even in the most catastrophic hardware failures. For each GB you use, we also dedicate 2 GB to replicate your data securely.

Data centers –
Our clusters are created exclusively in Equinix level 4 data centers. As a result, we guarantee the best physical security, energy, and cooling installations, with a proven uptime of 99.9999%.

Options to Customize Your Dedicated Server


Run the most demanding, current, and future, faster, and cheaper computing workloads on Intel® Xeon® scalable processors. Configure your Dedicated Managed Server Hosting with up to four processors and take advantage of high performance and value in all your workloads. Choose from our range of Intel® Xeon® scalable processors:



Thursday, March 5, 2020

What is Network Server Deployment & Implementation Of The Network




What Is The Implementation Of The Network

Network Server Deployment - Establishment of a group of points (computers, telephones, or other devices) connected using communication to exchange information. The connection mode can be permanent, by cable/radio or temporary, by phone or any other means of communication. Find out more about: Deploy a network of social benefits in developing countries

networks for modern businesses

Its endpoints are as powerful as the network that supports them. The backbone of every business is a complex infrastructure that provides storage, computing power, and connectivity for the entire organization.

We manage all aspects of your network implementation to provide secure and responsive equipment for each commercial location, including:

Routers and Switches
Servers and storage
Wireless and wired connectivity
Power, rack and cabling management

Keep up with technological advances.

Real-time, mobility, and cloud activities tense your networks. We design, implement, and manage systems that protect your devices and enhance your business.

And our managed implementation services cover more than your networks. Insight's experienced technicians and architects provide services to the computers and smart terminals of end-users to provide an end-to-end solution.

Deployment Server Architecture

It uses a deployment server to distribute content and settings (collectively called deployment applications) to deployment clients, grouped into server classes. Deployment applications can be complete applications, such as those available in Splunkbase, or they can be simple groups of configurations.

Key elements of the architecture.

A deployment server is an instance of Splunk Enterprise that acts as a centralized configuration manager for several other examples, called "deployment clients." Any full case of Splunk Enterprise, including index data locally, can act as a deployment server. An implementation server cannot be a client, per se.

A deployment client is a Splunk instance configured remotely by a deployment server. Deployment clients can be universal forwarders, heavy forwarders, indexers, or search heads. Each deployment client belongs to one or more classes of servers.

A deployment application is a collection of content (including configuration files) kept on the deployment server and implemented as a unit for clients of a server-class. A deployment application can consist of a single configuration file or several files. Over time, an application can be updated with new content and then redeployed to designated customers. The deployment application can be an existing Splunk Enterprise application or developed solely to bundle some of the content for deployment.

Note: The term "application" has a slightly different meaning in the context of the deployment server than its purpose in the general context of Splunk Enterprise. For more information on Splunk Enterprise applications in general, see "What are applications and add-ons?" in the administrator manual.

A server class is a group of deployment clients that share one or more defined resources. For example, you can group all Windows clients in one server class and all Linux clients in another server class. Use server classes to assign a group of deployment clients to one or more deployment applications. When you create a server-class, you tell the deployment server that a specific set of clients should receive configuration updates in the form of any particular set of applications.



Friday, February 28, 2020

What are the main advantages of a managed dedicated server



A dedicated server is an Internet server that is not shared with anyone. Unlike shared hosting servers, it is a fully dedicated server and a fully secure system because the company has almost complete control over the server, including the operating system, hardware, etc.

Dedicated Server Management is an excellent hosting service that allows your company to run entirely on the company's online application system and has a lot of online traffic. Organizations can benefit significantly from using a dedicated hosting server. However, the price is slightly higher than with other conventional servers. For this reason, corporate websites that regularly require significant traffic use dedicated host servers. Most shared hosting plans are not organized and will take a long time to resolve. However, a managedserver host prevents problems from recurring by quickly fixing the problem.

When it comes to running a business or website through a hosting service, hosting a dedicated managed server is the best and most efficient solution. And because dedicated managed hosting offers so many advantages, this server is popular and used by most large companies. The main advantages of managed hosting are:

First of all, managed dedicated hosting, as opposed to a shared hosting server, is extremely secure because the organization has the power to manage the entire server. In addition, it is not shared with anyone. The special hosting server provides security during call preservation, data separation and protects other servers from hacking. Sometimes malware problems can occur on an email server and only a dedicated server can fix this immediately. All of these services are the most important components of a website. A dedicated managed host can resolve issues to keep your online presence fast and active.

Second, the managed dedicated server hosting is flexible and evolves according to different requirements. And outsourcing web hosting has the ability to use the right tools as needed. With the special hosting server, a company can generate income and develop its activities and thus increase its customers. Unlike other hosting services, the dedicated hosting server can quickly improve the level of the business and directly assist customers. With a special hosting server, you can quickly resolve all issues 24/7 with new features.

Conclusion
A dedicated managed server offers as many benefits as possible, which is very beneficial for businesses. And with the added benefit of flexibility, businesses can benefit from 24/7 service. In addition, not sharing resources with other websites ensures that your site is completely secure and may fail. Have no negative effect.

Monday, February 24, 2020

Managed SD-WAN Services – Globally




The definition of a managed SD-WAN service:

Distributed organizations face unique challenges in their networks. The main point is that agencies can have very different types of broadband access and infrastructure, which compromises the overall performance of the network. Adding cloud-based applications to the mix increases the problem.

The software-defined wide area network, or SD-WAN, is the next generation solution to solve these problems. As a reliable leader in managed technologies and services, Hughes is well positioned to fulfill the promise of SD-WAN. The Hughes SD-WAN solution, developed by ActiveTechnologies ™, transforms broadband connections into a high-performance enterprise WAN.

For the past two years, SD-WAN has been the most popular topic in systems. Meanwhile, SD-WAN solutions have evolved considerably. Many providers have recently implemented new and extremely robust architectures and additional features such as more sophisticated routing and security.

But not only technology has changed. The way in which SD-WAN networks are planned, owned and operated has also changed considerably. Among the objectives of this blog are the great interest of organizations for the consumption of SD-WAN as a managed service, the evolution of the meaning of a Managed SD-WAN service and the evolution of the way in which the services managed by SD-WAN They are built. and exploited


What is SD-WAN managed?
  • It is a turnkey end-to-end network that can be quickly and easily deployed in an existing network infrastructure.
  • It is independent of WAN transport. As a leading provider, Hughes can integrate and manage broadband access accessible across the country: via cable, wireless, satellite.
  • Managed SD-WAN reduces Internet traffic closer to the network limit to improve network performance.
  • The new Hughes HR4860 secure SD-WAN gateway combines security, routing, broadband optimization and advanced firewalls, as well as SD-WAN functionality in an easy to deploy and manage platform.
  • Hughes HR4860 provides direct Internet access (DIA), Internet traffic and a cloudless payload from the edge of the site.
  • HR4860 works with Fortinet FortiOS, integrating a powerful operating system and advanced security functions. Hughes offers the ability to configure state-of-the-art firewalls, including data loss prevention, vulnerability scanning and intrusion prevention, centrally managed from the Hughes data center.
  • Simplify network complexity with 24/7 WAN administration, including touchscreen configuration and web-based network performance management.
  • Managed SD-WAN allows dynamic load sharing across multiple connections for better traffic flow. At the heart of SD-WAN is the Active / Active ability to dynamically allocate traffic on two active routes.
  • The SD-WAN managed by Hughes includes additional optimization tools with our existing technologies. Hughes Active Technologies is not available from other SD-WAN providers, resulting in significantly shorter processing times, better user experience and the best possible WAN solution.

When companies evaluate SD-WAN solutions, one of the options available to them is whether or not to implement an SD-WAN solution. If they choose this option, the client is responsible for planning, designing, implementing and managing all the components of the solution.

Adopting a solution has many advantages. One of the advantages is that we generally cost less than a managed service. Potentially more important than cost savings, organizations that adopt a solution completely control the implementation of the solution and its evolution over time. By having this control, these organizations can react quickly to changes in the environment.

However, several factors make it difficult to implement a solution. One factor is the breadth of functionality of an SD-WAN solution. The impact of this factor is to simultaneously extend the time and increase the resources needed to evaluate and implement an SD-WAN network independently. Another factor is the internal IT skills needed to adopt our solution. 

The challenge here is twofold. Does the organization have the skills to manage the life cycle of a solution? If so, do you think that implementing SD-WAN as a solution is the most useful use of these bailouts?
As described in the WAN Architecture and Design Guide 2018, just over half of the network organizations prefer a solution other than OUR. The most popular alternative to our response is the managed service. Managed service providers are called managed service providers (MSP). 

MSPs generally acquire and implement the same SD-WAN functionality as a corporate network organization, and take advantage of that functionality to provide customers with a turnkey solution.



Wednesday, February 19, 2020

Things You Need to Know about Managed Firewall Services



Efficiently managing your organization's Firewall architecture can be the difference between having an efficient stratified defense against cybersecurity breaches and becoming the latest in a long line of compromised business. Bulk Data Many companies recognize that firewalls are an essential part of the security perimeter of your network, but it is more critical to effectively manage a firewall than to have one installed between your system and the Internet.

Poorly Managed Firewall Services can lead to policy conflicts, security gaps provided, and poor network performance. However, many companies do not have adequate resources to manage their internal firewalls. Therefore, it uses managed security service providers (MSSP) for managed firewall solutions.

What are firewall services managed and why should I use them? Here's information you should know about managed firewall services and service providers:


How Much Your Managed Firewall Services Can Save You –

One of the first questions many business owners have about hiring a Managed Firewall Service provider is, "How much will it cost me?" It is a perfectly natural question. But here's the best question: "How much can I save by using a managed firewall service?"

In any cost/benefit analysis, it is always essential to assess the risk of using or ignoring a specific tool or functionality. If you are not using managed firewall solutions, the risk can be quite high.

For example, how much productivity would your business lose if a poorly optimized firewall configuration failed legal access requests? Or how much would your business cost if an incorrect firewall configuration allowed a cybercriminal to enter your network? According to Ponemon, an offense would cost around $ 3.86 million on average.

So when you consider the costs of managed firewall services, find the price you pay if you don't have a well-managed firewall.

Another cost factor that you need to balance when considering a managed firewall solution is the cost of managing firewalls that your entire business needs. Cybersecurity experts can be expensive to hire, onboard and by train - salaries can easily reach six figures a year before benefits. And, given the scarcity of qualified cybersecurity engineers, a job-seekers market, not an employers market.


What Services Do You Receive With A Managed Firewall Solution –


When you sign up for a managed firewall security service, it is essential to know precisely what kind of firewall services they will provide. Some types of managed firewall services that an MSSP can offer include:

Firewall Audit Services It is essential for a company to periodically check its firewalls to identify configuration errors and other issues that may affect security and performance.

Firewall Configuration Services Will MSSP help your organization choose, install and configure firewalls needed to block malicious traffic?

Firewall Monitoring And Alerts Do MSSP have firewall monitoring tools to help keep track of current policy settings and event logs? Does MSSP have a procedure in place to warn you about significant security events, such as an ongoing breach?

Firewall Services Co-Managed Instead of taking complete control over firewall management, and a co-managed firewall model makes MSSP work with your team to support and even teach your team the finer points of firewall management.
Identifying the services that MSSP will provide is crucial when organizing a managed firewall service.


What Level Of Mssp Can Set service Contracts For Network Authentication –

SLAs Service Agreements (SLAs) represent the expectations inherent in any security service. With such a wide range of networks, it is essential to know what SLAs can communicate, such as:

How Often Are The Site Rules Updated? How often does an MSSP check your aggregate credit and adjust rules to remove any outdated content that conflicts with your workforce and allows for new security protection?

Time To Warn You About Security Breaches How soon does MSSP notify you of a security breach? Does the SLA measure it in minutes, hours or days? The faster these ads are delivered to the team, the better.

Time To Stop Data Sharing If the MSSP has to respond to confirmations of fraud on your behalf, how quickly does it respond to someone passing through your port? The faster you can detect and stop the crime; the less likely an attacker can do it. The goal is to stop the breach and isolate the attack before the attacker can spread it otherwise.
Many of the best internet service providers will integrate their network solutions with other solutions such as security systems (IPS) to reduce response time to a guarantee — continuous protection.


Not All Guided Safety Features Are Right For Your Business –

There is no single solution for cybersecurity. Each business has different needs - and the layout of your food should reflect that. One of the problems that many companies have with security services, such as network security, is that companies do things one at a time - using the same advice, optimization, and cybersecurity skills for all customers. Served.

It is not ideal for your customer service. Using a cybersecurity cookie scanner can make your employer vulnerable due to the differences between your security requirements and those of other organizations. In other words, what works for another business may not work for you.

Rather than applying the same security solution correctly to all the clients they need, the MSSP must bring its experience to create a personalized advice solution offering the best security. And a small disruption to your business operations.

Need help securing your weapons? Get the support of a web hosting company by contacting Compuquip today. We look forward to helping you!




Tuesday, February 18, 2020

Core Responsibilities of the NOC Engineer


NOC Engineer

Being a network operations center engineer or NOC Engineer means that they are experts in the management and monitoring of a network from any centralized location. A NOC technical team is composed of qualified IT and NOC engineers. They observe the IT environment and ensure that the uptime and connectivity of the IT systems are continuous 24/7.

Responsibilities of the NOC Engineer

NOC engineers solve all problems related to servers, networks and telecommunications, solving and monitoring consistently. The skills required for a NOC or Network Operations Center include network support, network administration and administration, switching and routing, and Linux. Their responsibilities are vast and need highly qualified people.

Main Responsibilities Of The NOC Engineer

The work of the NOCs involves many responsibilities, as they are responsible for the rigorous surveillance of various networks and systems. They must maintain the availability of all computer systems. These NOC engineers continuously monitor network errors, malware, and all security-related issues. Your decisions must be made quickly, which requires a knowledgeable NOC engineer to maintain organizational efficiency and an optimal network.

Troubleshooting and Resolution: Being a NOC engineer means that you are responsible for resolving all problems related to your IT services. The NOC engineer uses standard procedures to troubleshoot and resolve network issues. They always work with other IT teams, customers, and suppliers to improve route performance.

Alarm management and escalation: the primary function of the NOC engineer is to solve all technical and quality problems. In some cases, the issues are too complex to be resolved quickly. It is then that the NOC engineer must request the assistance of senior management. They must communicate simultaneously with suppliers and equipment to ensure that they are up to date on any problem.
Customer Interaction: Being a NOC engineer means you have to interact with customers regularly. Besides, they must treat customers with diplomacy and courtesy. Although the role of the NOC engineer varies slightly depending on the situation, he has to face the client's non-technical and technical requirements.

Documentation and reports: the NOC Engineer assists the network by working in close contact with suppliers and customers. The NOC engineer must ensure that his knowledge base is up to date and accurate, and all technical problems must be followed up and documented in a detailed format. Many NOC teams use a ticket system to allow them to update details of current issues that are being resolved every minute.

The Additional Capabilities Of The NOC Engineer

  • Email hosting services
  • Voice and video data management.
  • Documentation and reports.
  • Data storage management
  • Power Failure Monitoring
  • Manage system backups
  • Vendor Ticket Management
  • Monitoring of common threats, DOS attacks, and viruses
  • Hardware requirements, including firewalls and routers
  • Network analysis and routine troubleshooting
  • Maintain the stability of the leading network.
  • Turn on call 24 hours a day, seven days a week, if necessary
  • Identification and prevention of possible network problems.
  • Make recommendations to improve organizational and network productivity.


NOC Engineer Training

A standard requirement for CNP jobs is a degree in computer science. This diploma covers a wide variety of topics related to computers. These courses provide all the necessary information for network security, information technology, design, programming, network administration and computer algorithms.

The four-year degree in computer science allows students to begin a career as an engineer at CNO. The main subjects teach students to understand and solve problems from a wide variety of network errors and expected complications. Because there are no prerequisites for being a NOC engineer, once students have graduated, they can begin their careers immediately. Excellent oral and written communication skills are an additional advantage for this career.