Basics of SAN Design Implementation

The Internet revolution has changed the way of doing business around the world. The most important income opportunities available to businesses today are made possible through e-commerce and e-commerce. The efficient implementation of database applications hosted on a storage area network (SAN) allows an organization to obtain a great return on investment, obtaining a competitive advantage, process efficiency and organizational rationalization.

Since large-scale e-commerce and e-commerce operations must be online 24 hours a day, SAN database applications and the underlying infrastructure that enables them must provide consistent high performance and continuous, scalable operation. For enterprise SAN infrastructures that support these database applications, this means specifying the appropriate product class to meet the application requirements.

The effective implementation of e-commerce and e-commerce SAN applications requires business information to be more accessible, scalable, and manageable. Implementing a corporate SAN provides the consolidated infrastructure and the ability to share the resources necessary to achieve this.

With this in mind, the first part of this two-part article first examines organizational considerations when implementing the SAN. This article briefly describes what experience has been demonstrated: what needs to be done and who should do it. It does not describe how to perform administrative and management functions for central storage or SAN management, but how to organize the staff and teams who will implement and manage the new storage environment. Part II continues with the topic of SAN deployment, briefly discussing other topics for SAN deployment related to backups, clusters, devices, and database applications.

Companies are constantly seeking to implement new storage architectures that allow them to take advantage of current storage technologies. Many of these technologies, such as SAN, Fiber Channel (FC), FCIP over IP (FCIP), SCSI over IP (iSCSI), and network storage (NAS), have common operational problems, although these are different I / O path technologies. S storage. When moving from direct storage devices to shared resources, a common element of shared storage architectures is the change that companies need to adapt and adjust and therefore maximize their investments.

The separation of the directly connected disk and tape from the servers has created some confusion regarding ownership, management and responsibility in companies. It is true that a radical change in storage and access architecture cannot be achieved without adjustments in companies, roles and responsibilities, administration tasks and criteria for the correct execution of tasks.

One of the last things companies tend to consider when implementing SAN is the impact on the organization. This article briefly discusses the technical and operational aspects of clustering or SAN technology and the impact this will have on business. Most risk areas can be mitigated by considering organizational impact early on as part of the SAN design and implementation program.

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Help Desk Outsourcing Evolution

IT outsourcing is a huge category, and technical support is only a small but essential part. Other forms of IT outsourcing may include transferring entire data centers to third parties or perhaps limited to third parties that may cover corporate networks and applications. Technical support is often one of the first service companies to outsource and sometimes acts as a pilot for outsourced tracking services. It is also important to note the often blurred difference between outsourcing, which simply means that third parties provide a service and outsourcing, which specifically indicates that the service is provided by a company abroad, presumably with significantly higher labor costs.

At the same time, the cloud is interfering with traditional definitions of outsourcing. Desktop as a service (DaaS) and other types of cloud-based virtual desktops represent new ways for non-traditional players to offer services that overlap with traditional technical support. Gartner Inc. recognized this in its latest Magic Quadrant report on the subject. Gartner's influential Magic Quadrants position providers along the x and y axes to show the strength and relative breadth of multiplayer.

In its 2013 report, Gartner consolidated the Magic Desk and Help Desk quadrants to reflect changes in support services. In the text of the quadrant report that Gartner now calls the "Magic Quadrant for End-User Outsourcing Services, North America," Gartner analyst David Ackerman and two colleagues highlighted the primary sources of development for the category.

"An evolving workforce model, more mobile and more virtual than ever will continue to challenge traditional work models and IT service delivery approaches," said Ackerman and co-authors William Maurer. And Bryan. Britz. “The net impact will be increased demand for call center features and continued growth in support for mobile devices. These factors will also drive the growth of cloud printing and storage services. We see that BYOD is accelerating. .. quickly in North America over the next three years. "

A modest moment

External technical support or other IT functions do not necessarily reflect a trend that every organization must adapt to be competitive. Gartner sees average single-digit increases in the coming years for the entire IT outsourcing industry worldwide. From a revenue base of approximately $ 287 billion worldwide in 2013, Gartner predicts a compound annual growth rate of 6.5% through 2017.

The use of an external assistance service also tends to decrease and decrease. The 2014 Computer Economics Outsourcing Statistics report, released this summer, including a chart that tracked the use of desktop support by organizations with incomes above $ 50 million and already using some form of IT Outsourcing. The percentage of use of desktop computer support increased from 30% in 2010 to 24% in 2011, falling to 39% in 2012 and again to 32% this year.

John Longwell, vice president of research at Computer Economics Inc., calls the cloud trend. "I think it shows that some IT organizations that have increased their internal resources by outsourcing office support due to hiring freezes are beginning to fill those positions, resulting in a decrease in the number of companies outsourcing office support. the office, "says Longwell. "This does not necessarily mean that the market is shrinking because it does not report how much work is being outsourced. Companies that were on the sidelines and simply increased internal resources have never done so much outsourcing to begin with. Organizations that have adopted a strategy, the decision to outsourcing the most significant part of your IT support, will continue to do so. "

Some influential outsourcing consultants suggest that one of the pivotal moments of outsourcing, particularly about outsourcing services, is coming to an end.

In a widely cited article in 2012, "The Death of Outsourcing," KPMG's partner, Cliff Justice, argued that a new IT business model was emerging as some of the cost savings fell from the system.

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Steps to Success with Managed IT Helpdesk Services

If organizations are struggling to find a quality system that provides technical support to end-users, it is time to consider using a managed IT technology support provider. To achieve the resolution expected of end-users, quality support with 24/7 support is essential. Implementing technical support can open the door to higher quality, revenue, and growth and take your company to the next level.

Unfortunately, many organizations lack the internal support needed to achieve these goals, which has led to frustration when users search for answers. Many companies are reluctant to invest in the right resources, but the benefits outweigh the costs. The following eight reasons highlight these benefits:

1. Improve efficiency

IT support services are constantly gathering information to help solve current and future problems. This process is completed by operating a reporting activity. This provides a visual representation of the material and tends to be challenging to achieve at maximum performance. Technical support services also track past problems with your organization's computers and help provide a solution before the same problem occurs again. These alerts also give organizations time to troubleshoot and replace systems before failure occurs.

2. Problems

Solved management IT supports offer simplified access to processes that tend to be complicated and time-consuming, minimizing the time a team spends on solving problems quickly. A quality IT solution has the advantage of addressing identical or similar issues beforehand, allowing you to solve problems remotely and go straight to the root of the problem.

3. Quality improvement

Usually, the outsourcing of help to the support team has remote access, so you can control the system without physically attending. A remote approach dramatically improves response times, identifies and resolves immediate problems, and reduces transportation and labor costs. Improved response and resolution times minimize downtime and allow end-users to focus on revenue initiatives. This quality will enable clients to receive help when they need it and has a high impact on the entire organization.

4. Strengthen your reputation

Your reputation is the right way; be sure to provide high-quality support to your end-users. IT support solutions increase satisfying employment and maintain a profitable and stable relationship with current and future customers. In a competitive market, your reputation is the key to winning new customers, and word of mouth is the best compliment.

5. Optimized communication

Managed IT technical support services provide a single-source solution for the end user support and assistance and help organizations become industry leaders with a simplified approach to technical support solutions. A single-source platform that addresses all relevant IT issues ensures that end-users always have an immediate and consistent response. Internal IT support solutions generally have slow response times, because support is insufficient to deal with the sequence of the problem that may arise at any given time. Without trust in the quality system, end users are often frustrated and frustrated with the organization.

6. Save time

Internal employee time is scarce. Obtaining advanced, managed IT support service providers and integrating them into this time-consuming system enables the IT team to focus on more profitable IT initiatives. Adding a full-time employee to deal only with technical support issues seems to be a viable option, but it ends up being very expensive and offers additional administration space.

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The Advantage of Outsourcing your IT Service Desk

Fast-growing tech companies are in a fierce race for goals. The changing world of production, M&A, and digital transformation is changing the landscape. There can be no problem. Pressures your team to fly high, and you cannot risk a weak match. However, providing one of the essential IT elements - a high-performance ITHelp service center to meet the needs of employees - is increasingly difficult in today's environment, where growth, disruption, and competition consume resources.

There is no downtime in this game. Downtime is costly: The Ponemon Institute estimates it averages $ 5,600 per minute, and an IHS study determines the cost to American companies at $ 700 billion. Dollars a year due to computer problems.

IT downtime not only affects the bottom line, but it also affects employee morale. Today, many people recognize that user satisfaction and an effortless experience are the new measures of success, and factors that hinder the knowledge of their employees can reduce loyalty and participation.

The ITHelp Service Outsourcing (ITSD) feature reduces IT downtime costs while improving the employee experience, making your staff more efficient and innovative. The right third-party supplier becomes a trusted partner, providing continuous service to your employees, whose IT no longer needs to languish in the purgatory of fines.

Its external support center offers the right solution the first time, improving first call resolution (FCR), increasing the credibility of the entire department, and instilling confidence in employees.

When looking to outsource their call center, growing companies want a partner with experienced and trained agents and the experience to deploy quickly. For example, Genesys approached TELUS International as it prepared for a new acquisition; They needed to upgrade an ITSD to double their IT support for extended operations while controlling costs.

Outsourcing can solve many business problems. In addition to reducing costs, it also offers a quick way to manage mobility.

IT outsourcing is a high category, and technical support is only a minor but essential part.

Technical support is usually one of the first services that companies outsource.

Outsourcing helpdesk frees up time for your IT staff, allowing them to focus on strategic operations and revenue-generating ideas, rather than fighting support fires.

Needs to outsource help desk services

Unfortunately, many organizations do not have a fully equipped technical support solution; their budgets simply ignore costs.

This generally leads to overworked and overworked IT support professionals who respond to e-mail calls and questions from employees and customers with IT problems.

When customer service is at a loss for words, customers are irritated, and this translates into great success for their business.

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Outsourcing technical support is the solution to this big problem. Outsourcing of IT technical support makes it possible to hire people of lower level and

Outsourcing technical support is the solution to this big problem. Outsourcing IT technical support allows you to hire smaller people and therefore pay less for IT support in general.

Therefore, there is a need to outsource their technical support services to third parties, and they can bring several benefits to your business, from reducing costs to reducing the burden of stressed employees.

Before you say no to the plan, think about all the benefits of outsourcing the necessary customer support operations.

Reasons Why Help Desk Services Need To your Organisation

The relationship with the client does not end after the goods are delivered, or the services are rendered; It can start there. An excellent after-sales team can create or break the vision of a company to offer the best customer experience. It is essential that customers are satisfied and know that a company does not consider its customers as guaranteed. Most companies have after-sales service centers, but since the technology now allows remote communications, call centers have been created for the customer's convenience.

A small business may receive general support to address all of its concerns, but large companies may have more opportunities to meet multiple needs. Some companies have support facilities, while others do not apply to other companies that provide this service inside or outside the country. Please note that customers who receive professional support services may be real customers of the company that paid for the product/service or their employees.

These are the reasons why technical support is essential:

Customer satisfaction. When customers are satisfied, you can say that support services have already become profitable for your business. Satisfied customers generally mean higher revenue, as happy support comes back and even recommends your products or services to third parties.

Quality improvement. When customers turn to technical support, the company has an opportunity to investigate problems and use the information to improve the quality of products and services.

Improved skills for problem managers. Employees become experts in their fields, promoting quick responses and solving problems.

Employees who know they have reliable technical assistance are happy and satisfied in the workplace. Here are some of the reasons why in-house technical support is beneficial to your business:

Work is more efficient. An email to technical support is a guarantee that the problem will be resolved quickly. Employees do not have to leave the workplace to find someone to help them. The email report only takes a few minutes, and the extra time can be spent on other things.

Smarter multitasking. Your support team can work on multiple problems at the same time. They can identify problem areas, schedule site visits if necessary, and resolve issues in specific areas.

Follow the schedules for incident tickets. When you have a reliable support system, you can immediately follow up with troubleshooting.

Possibility of prioritizing inputs. Different problems require different levels of priority. When technical support is visually aware of available tickets, the most important ones are less likely to be shipped at the end of the line and addressed immediately.

The tasks are precise. When members of your support team have a clear understanding of their functions, responsibilities are also clarified. An excellent technical support system automatically assigns tickets to the right technicians, avoiding mistakes and pointing fingers.

Recurring problems are resolved immediately. The above issues are recorded in the technical support database, so when a similar question arises in the way it was previously determined, it can be quickly recovered and resolved. If the same problem persists, you will know that something needs to be changed or repaired as soon as possible to avoid future recurrences.

Technical support, whether for your customers, internal users, or both, can benefit your business. As with any relationship, one of the keys to a lasting relationship is communication. A technical support team is available so that customers and users can report problems with the products/services or the internal system. In turn, the group solves these problems, leaving the company in an ethical perspective.

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EXPERT IT HELP DESK OUTSOURCING SUPPORT & SERVICES

Our award-winning technical support call center services are provided in North America, South America, Europe, the Middle East, Asia, and Africa. We are experts in mastering the process from start to finish: level 1, level 2, level 3, and problem-solving. Our teams create and maintain knowledge bases to reduce resolution time and improve employee satisfaction rates.

CGS customers are among the world's leading PC manufacturers, telecommunications companies, retailers, and hotel brands. They turn to CGS for their efficiency, talent, cutting-edge technology, and business flexibility to support their core processes. This enables them to compete and grow without sacrificing exceptional personal service.

MORE VALUE WITH OUTSOURCING SERVICES OF HELP DESK

CGS allows you to focus on goals, growth, and core strengths, without limiting your ability to adopt new technologies. With global support Help Desk Services optimized for all your employees. CGS will help you improve the adoption of new software and technologies. This will increase employee satisfaction as technological problems are resolved quickly and efficiently.

We recruit, hire, train, and retain the best talent so you can grow quickly and consistently around the world. We integrate the latest technologies that allow CGS agents to assist their employees by phone, web, chat, email, messaging applications, social media, text messaging, remote desktop, and mobile connection. CGS adds value by examining the aggregated data for all interactions. This allows us to continuously analyze the performance of our team and improve our operations. This reduces costs and makes your IT support services responsive, predictive, and proactive.

IT TECHNICAL SUPPORT BEST PRACTICES

Businesses have been operating IT service centers for many years, and some of the best practices have emerged from these operations.

Customer commitment

Examine customer behavior and expectations to make sure you understand their needs.

Provide a 24-hour self-help portal for the end-user (even when the service center is closed)

Use SLAs and priority/severity rankings to differentiate requests so that you can answer the most critical questions first

• Try to resolve issues at the first point of engagement and avoid transfers, escalations and the need for reminders
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• Conduct regular customer satisfaction surveys to understand what your customers think about the services they receive
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• Service Desk Management and reports
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• Use real-time support reports, dashboards, and analytics to monitor operations and initiate corrective action before problems become problems.
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• Make sure the escalation and transfer processes are clear and well understood to avoid SLA loss
• Take advantage of the analytical capabilities of your ITSM system to reduce the time and effort required to generate reports
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• Make sure management is experienced in your service center operations to understand better what service center staff are doing and the challenges they face
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• Treat service center staff as professional communicators and problem solvers, giving you the tools you need to succeed

What Does an IT Service Desk Do

The primary role of an IT service center is to serve as the central point of contact for monitoring / owning incidents, responding to user requests/questions, and providing a communication channel between other service management functions and the community of services. Users. In addition to these essential functions, the service center often plays an active role in capturing change requests, managing third-party support contracts, operating software licenses, and helping with problem management.

In some organizations, the service Outsourced Help Desk is integrated with other business processes, such as:

Employee integration

Integration acquisition

Data access management

Integration and disconnection of suppliers/partners.

Reports and metric management

Business continuity management

Infrastructure/service monitoring

Benefits of an IT Service Center

Cost reduction and scalability

Cost reduction and scalability are the two most common benefits that companies look for when setting up an IT service center. A well-managed, adequately staffed service center can handle much of your routine IT work. The service center offers organizations a relatively inexpensive option to transfer the simple work of expensive engineering teams and subject matter experts, allowing them to focus on activities that add value to the business. Technical support can also provide the enterprise with a means of providing technical support for global operations and distributed user communities.

A finger on the pulse of user feel

The service center is the starting point for many critical IT processes and services, and as such, is often the primary interface between the users, business processes, and IT services that make them possible. Monitoring this interaction provides valuable insights into user satisfaction, feelings about services and resources, and unmet needs that may be met by IT departments in the future.

Early warning of possible problems.

Due to the volume of problems and requests handled by the service center, with the right data and tools to assess patterns and trends, the organization can use the service center as a monitoring tool to identify and resolve preventive service problems. The "early warning system" provided by the service center can enable proactive problem management, preventive maintenance, and service modifications to reduce the impact on users of service interruptions and degradation.